01851 820475

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Coll Pottery Craft Centre

 

 

Please note, the terms and conditions stated here do not affect your statutory rights.

 

Coll Pottery Craft Centre is located on the Island of Lewis in the Western Isles of Scotland aka the Outer Hebrides.

Address: Coll Pottery Craft Centre, Coll, Isle of Lewis, HS2 0JP. Tel 01851 820475 email collpotterycraftcentre@gmail.com

 

Copyright

 

All pictures and text included on this site are the property of Stella Whittle, Angharad Whittle, Aidan Whittle and Alan Whittle, and protected by U.K. and international copyright laws.


Accuracy of content

I have taken every care in the preparation of this website, in particular to ensure that descriptions and photographs are as accurate as possible, however due to the handmade nature of the goods dimensions will vary slightly, as will appearance.
Colour is portrayed as accurately as possible however, please be aware that I cannot guarantee the colour you see on your monitor is exactly the same as the actual product. That is dependant upon your monitor's display.


Confirmation

Once your order has been accepted you will receive confirmation of the order by email.

Payment

I accept payment by most credit/debit cards as well as Paypal. Payment is handled by Paypal on my behalf, you do not need a Paypal account to use this service, you can pay by card as normal.


Privacy Policy

I do not use cookies, nor do I sell information, retain card details, names or addresses outside of the length of time it takes to conclude a sale or contract.
I do not maintain lists or email past customers with "special offers" or "new products they may be interested in". Your information is just that... yours. I hope that you will like my products enough to bookmark my site and return to check for new work and maybe even purchase more, but that is your decision to make.


Postage and Packing

I do not charge P&P to UK addresses. EU customers will be charged at cost.
I am sorry but at present I cannot send goods outside of the EU.


Delivery

I will normally dispatch an order within 2 days of receipt by Royal Mail 2nd class post. If you need your order more urgently, then please get in touch by email or text to 07787 030504 to see if it is possible. The mail plane leaves the island once a day (except Sundays) weather permitting, therefore it is not possible to guarantee a delivery date. Royal Mail itself does not guarantee delivery times, either 24 or 48hr to or from the Outer Isles, they are happy to charge for it but they don't guarantee it.
Orders received after Friday 10am will not be posted until Monday.

Faulty/Damaged Goods

If your order arrives and it is damaged or faulty in any way, please contact me immediately. I will arrange return or disposal and replacement/refund.

Order Cancellation

If you receive your order and you are unhappy in any way please contact me within 14 days of receipt.
You have the right to change your mind and cancel your order but you must contact me, by email, within 14 days of receipt of goods and return them to me, at your own expense and in the original packaging, within 14 days after notifying me that you are returning them.

A refund or exchange will be given once goods are returned in perfect, re-saleable condition.

For reasons of health and hygiene, earrings for pierced ears are an exception to this. In the event of returning pierced earrings a fee of £5 will be charged to cover the cost of replacing the earwires/hooks/posts.

 

© 2018 by Stella Whittle